Pre-Order, Payment and Cancellation Policies

Last Updated: March 14, 2025

Tariff

As of March 4, 2025, an ongoing trade dispute between Canada and the United States resulted in import tariffs applied to some items manufactured in the US. The rate of the tariff depends on when distributors import the goods into Canada. Unfortunately we will not know until this information is shared with us by our distributors closer to the release date of the products.

All pre-orders affected by the import tariff after the pre-order was placed can be cancelled with full refund.

Open pre-orders may be subject to the price difference as import tariff is outside of our control. This will be communicated with customers impacted by the tariff.

Pre-Order

All items with "Pre-Order <DATE>" on the title means the item has not been released yet. All items will be ship when it is released. Orders that were pre-ordered will get first priority with high demand items.

Your credit card will be charged for the full amount when you place your order.

Prices

All orders placed during the pre-order period will be guaranteed the lowest price offered throughout the order acceptance time frame. 

Allocation

Allocation is inevitable in the collectibles industry. We will do our best to fulfill the quantities you ordered. However, in the event of allocation or shortage of stock available, we will reduce or cancel orders placed in large quantities that are considered to be beyond reasonable for personal use/consumption.

Availability on Release Date

From time to time, manufacturers release products in several waves that are beyond our control. As a result we cannot guarantee your order will be fulfilled on release day or first shipment. If your order is impacted, you will be contacted as we get more information.

Payment

Once you submit your order, we will review your order. Once we confirm the stock level, your order will be fulfilled and your credit card will be charged.

Pre-order items will be charged for the full amount at the time of placing an order.

Cancellation

If you want to cancel your order, please email us at info@bentogaming.com. All cancellations are subject to a 10% restock fee.